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Quality Assurance

Satisfaction Guaranteed
Our merchandise range and service is underpinned by our ‘Satisfaction Guaranteed’ policy. We back our policy up and promote "satisfaction guaranteed" through much of our various advertising material. Our products are sourced from our long standing trusted and local suppliers, many of whom we have formed solid relationships with when our business was founded in 1965.
First NZ Retailer to become Qualmark Accredited
We are a Qualmark Endorsed Visitor Service. In 1965 we participated in the founding process of Qualmark and were the first group of Qualmark accredited stores in New Zealand. As part of this process our stores adopted the Qualmark code of ethics and became subject to the Qualmark checking process involving self audit encouragement, soliciting and monitoring customer feedback alongside mystery shopping. After we championed the brand to make sure retail could be included, our group of stores became the first Qualmark accredited retailer in New Zealand.

Qualmark is New Zealand tourism’s official quality assurance organisation, which provides a trusted validation to quality travel experiences. Qualmark looks to recognise businesses that are delivering a sustainable tourism experience. When you see a New Zealand business displaying the Qualmark symbol you can be assured that the business has met stringent quality standards and environmental criteria; these businesses have proven to deliver a quality sustainable experience, have safe practices, and showcase true New Zealand hospitality.

Simply New Zealand and NZ The Gift is proud to be a Qualmark Bronze Sustainable Tourism Business Award holder. This means we have been nationally recognised and approved as a quality tourism business that will deliver to you a high quality experience and one of the best that New Zealand has to offer.


We are Locally Recognised

Our Nelson store, which was opened in 2005, has won the Nelson Mail Top Shop awards twice. In 2013 it not only won the Homeware, Giftware and Specialty Store section, it was also named the overall winner. The judges said that the store had received perfect scores on two visits and commented that the staff had been friendly and helpful without being pushy. The store attracts lots of tourists, but also has the ‘Nelson family’ of loyal customers – many who have been shopping there since the store opened.

We are a Trusted New Zealand Retailer

Family owned and operated, we’ve upheld a trustworthy reputation as one of New Zealand’s largest tourism retail companies since 1965. We are active members today also of Tourism Industry Aotearoa, 100% Pure New Zealand, and Retail NZ.

Shop online with confidence and piece of mind that our products are quality assured in New Zealand. We are NZ's leading destination Souvenir, Art Work, Kiwiana Homeware and Giftware store >

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